Terms & Conditions

• About
• Orders & payment
• Delivery
• Subscriptions
• Rewards
• Van bookings
• Business
• Website
• Responsibility
• Changes

1. About these terms

These terms apply when you use lygoncoffee.com.au, buy from our online shop, start a subscription, book our mobile coffee van, or order from us as a business. "We", "us" and "LygonCoffee" mean LygonCoffee (ABN 42 968 372 311), based in Adelaide, South Australia. "You" means the person or business using our website or services.

By placing an order or making a booking, you agree to these terms. Our Refunds & Returns Policy and Privacy Policy form part of them.

2. Orders, prices and payment

• All prices are in Australian dollars and include GST unless marked "+ GST" (for example, mobile coffee and business quotes).
• Your order is confirmed when payment goes through and you receive an order confirmation email.
• Card payments are processed securely by our payment providers. We never see or store your full card details.
• If an item is listed at an obviously wrong price, or we can't fill an order, we'll contact you and either fix it with your agreement or refund you in full.
• We may refuse or cancel an order if we suspect fraud. If we cancel, you'll get a full refund.

3. Delivery

• Coffee beans:free delivery on orders over $65, anywhere in Australia (including Tasmania). Orders under $65 have a flat $12.95 delivery fee (GST incl.).
• Accessories and other items: delivery is calculated at checkout.
• Coffee is roasted to order, then sent by courier. We aim to dispatch within 3-6 business days of your order; the courier's delivery time depends on where you are.
• Please check your delivery address. If a parcel is returned because of an incorrect address, we may need to charge to resend it.
• If your parcel is lost or arrives damaged, contact us and we'll sort out a replacement or refund (see our Refunds & Returns Policy).

4. Subscribe & Save

• Subscriptions save 10% on the regular price and deliver every 2, 4 or 6 weeks — you choose.
• Each delivery is charged automatically to your saved payment method on the renewal date.
• There's no lock-in. You can skip, pause, change or cancel any time from My Account, as long as you do it before your next renewal date.
• Once a renewal has been charged and roasted, it's treated like a normal order.
• We'll give you notice by email before changing the price of an active subscription.

5. Rewards points

• You earn 1 point for every $1 spent on eligible products while logged in to your account, including subscription renewals.
• 500 points can be redeemed for $10 off. Points can cover up to 50% of any single product's price.
• Points expire 12 months after they're earned, have no cash value and can't be transferred.
• If an order is refunded, points earned on it are removed, and points you spent on it are returned.
• We may change or end the rewards program with reasonable notice. Points already earned stay valid until their expiry date.

6. Mobile coffee van bookings

• We confirm every event by written quote. Prices are in Australian dollars + GST.
• Your date is secured once you accept the quote and pay a deposit of 50%. The balance is due after the event.
• Each package covers the number of drinks and the service window stated in your quote. Extra drinks or extra time are charged at the rate in your quote, and only with your OK on the day.
• Events outside metropolitan Adelaide may include a travel fee, shown in your quote.
• Our van is self-contained (battery and solar), so we don't need power or water. We do need a safe, reasonably level spot with vehicle access, and the space and permissions arranged by you or the venue.

Changes and cancellations

If we have to cancel (for example, vehicle breakdown, illness, or weather that makes service unsafe), we'll offer another date or refund everything you've paid.

7. Business customers

Office coffee, wholesale beans, private label, café equipment, home espresso setups and brand partnerships are supplied under a written quote or agreement. That quote or agreement sets out pricing, minimums, delivery and any contract term. Where it doesn't cover something, these terms apply.

• Wholesale accounts are approved on application. Minimum orders and pricing are in your agreement.
• Private label runs have a 60 kg minimum per run. Coffee and packaging are quoted per job.
• Equipment carries the manufacturer's warranty in addition to your Australian Consumer Law rights. Finance, where offered, is provided by a third-party lender under their own terms and approval.

8. Using our website

• Please don't misuse the site — for example, by trying to access other people's accounts, interfering with how it runs, or submitting spam.
• You're responsible for keeping your account password safe.
• The text, photos, logo and branding on this site belong to LygonCoffee. Please ask before using them.
• Product photos and tasting notes are a guide. Coffee is a natural product, and each roast can vary slightly.

9. Our responsibility

We're responsible for supplying our products and services with due care and as described. To the extent the law allows, we aren't responsible for losses that aren't a reasonably foreseeable result of something we did wrong. For business customers, where the law allows, our liability for goods or services not normally bought for personal use is limited to replacing or re-supplying them, or paying the cost of doing so.

This doesn't limit your rights under the Australian Consumer Law.

10. Changes and governing law

We may update these terms from time to time. The version on this page when you place an order or booking is the one that applies to it. These terms are governed by the laws of South Australia.