Refunds & Returns

The short version

• If anything arrives faulty, damaged, wrong or lost, we'll replace it or refund you.
• Let us know as soon as you can — ideally within 7 days — with your order number and a photo.
• Change of mind: no returns on coffee or machines. Unused accessories can come back within 14 days (30% deducted for restocking and admin, you pay return postage).
• Machines and grinders: check on delivery; warranty repairs are coordinated by us.
• Refunds go back to your original payment method within 5–7 business days.

• Your rights
• Something wrong?
• Change of mind
• Machines & grinders
• Refunds
• Cancelling

1. Your consumer guarantee rights

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You're entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. You're also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure doesn't amount to a major failure.

Put simply: if something we sell you is faulty, damaged, not as described or not fit for purpose, we'll make it right.

2. Something wrong with your order?

Contact us as soon as you can — ideally within 7 days of delivery — at admin@lygoncoffee.com or 0415 800 629. Include your order number and, if possible, a photo of the problem. It helps us fix things quickly, and lets us raise it with the courier if needed.

Problem	What we'll do
Wrong item sent	Send the right item at no cost, or refund you. We'll arrange collection of the wrong item if needed.
Arrived damaged or faulty	Replace it or refund you — your choice for a major failure.
Coffee doesn't taste right (e.g. stale, a roast fault)	Tell us. We'll replace it or refund you.
Lost in transit	Once the courier confirms it's lost, we'll resend your order or refund you in full.

3. Change of mind

Please check sizes, compatibility and descriptions before you order. Not sure what fits your setup? Ask us before you buy and we'll help you choose.

Item	Change-of-mind return?
Coffee	No — it's a food product roasted to order.
Accessories and brewing equipment (filters, tools, brewers and similar)	Yes, within 14 days of delivery, if unused and in the original, undamaged packaging. We deduct 30% of the item price (15% restocking fee + 15% admin charge), and return postage is paid by you.
Espresso machines and grinders	No — supplied on quote.

How to return an accessory

• Email us first at admin@lygoncoffee.com with your order number, and we'll send you the return address.
• The restocking fee and admin charge only apply to change-of-mind returns — never to faulty, damaged or incorrect items.
• Send the item back securely packed, using a tracked service. It's your responsibility until it reaches us.
• Once we've checked it's unused and resaleable, we'll refund the item price, less 30% (restocking fee and admin charge). The original delivery charge isn't refunded.

This never affects your rights if something is faulty, damaged, not as described or not fit for purpose (see sections 1 and 2).

4. Espresso machines and grinders

• Check it on delivery. Please unpack and check your machine or grinder when it arrives, and tell us about any transit damage within 48 hours with photos, so we can claim it from the courier quickly.
• Manufacturer's warranty. Every machine and grinder comes with the manufacturer's warranty. If something goes wrong, contact us first and we'll coordinate the warranty repair or replacement for you.
• Your Australian Consumer Law rights apply as well. If the fault is a major failure, you can choose a replacement or refund. If it's a minor fault, we'll arrange a repair.
• Normal wear and care. Damage from misuse, accidents, skipped cleaning or descaling, or repairs by someone not authorised isn't covered. Neither is normal wear of parts like gaskets and burrs.

5. How refunds work

• Refunds go back to your original payment method, usually within 5–7 business days of approval. Your bank may take a little longer to show it.
• For coffee, delivery is built into the price, so a full refund covers it.
• If you used rewards points on a refunded order, we return those points. Points earned on it are removed.

6. Cancelling an order

• Shop orders: contact us as soon as possible. If your coffee hasn't been roasted or packed yet, we'll cancel and refund in full.
• Subscriptions: skip, pause or cancel any time from My Account before your next renewal date. A renewal that's already been charged and roasted is treated like a normal order.
• Mobile coffee van bookings: your deposit is refunded in full if you cancel more than 7 days before the event. See our Terms & Conditions for details.
• Business, wholesale and private label orders: covered by your quote or agreement.